Items will generally be shipped within 1-2 days once payment has been received (unless specified). We will notify you via email after each item has been sent.
We ship anywhere in the continental U.S. (Including Alaska and Hawaii, which may have added shipping charges.)
The courier companies we are cooperating with include FedEx, UPS and USPS, from which we will choose one for our customers according to the product size.
We will send you an email with your parcels consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to My Account on Glacialpurefilters.com. For FedEx, UPS, USPS track and trace, please visit:
Please contact us with your Order ID number. We will resolve this mistake as soon as possible.
Please with your Order ID number. We will resolve this mistake as soon as possible.
All delivery shipments are fully insured. If you have questions about your orders, please contact us with your Order ID number. We will resolve your request as soon as possible.
We ship anywhere in the Continental US (Including Alaska and Hawaii, which may have added shipping charges.) We do not offer to ship to US territories at this time.
Currently, we only ship to the Continental US, including Alaska and Hawaii. However, we may soon ship internationally. Subscribe to our newsletter to stay up-to-date with any changes.
We are unable to provide combined shipping at this stage.
We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.
As our couriers require signatures when customers receive parcels, the delivery driver will leave an information card at your address to notify you. Please follow up the instructions shown on that card.
The estimated delivery date is counted from the day we ship your items, we suggest you track your parcel first, or you can contact us and we will resolve this matter as soon as possible.
Unfortunately, we are unable to ship to PO BOX addresses.
To change the address in your account, please log into your account and click on “Address Manager”, then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to change the address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been shipped.
You can go to the junk mailbox to see if there is an email confirming the order.