TROUBLESHOOTING TIPS | PROBLEMS YOU MAY ENCOUNTER WHEN CHANGING REFRIGERATOR WATER FILTERS
It may seem easy to change your refrigerator water filter every 6 months. However, you should always follow correct instructions for installation. If something usual happens after the replacement, here are troubleshooting tips that may help you.
Leaking After InstallationRemove the fridge filter and re-fit it into the refrigerator with a sharp twist to lock into position. If this doesn’t work, Oring of the filter is broken. If you have a spare one, add silicone oil then replace it.
Refrigerator Not Dispensing WaterSometimes when the water filter is not snapped in all the way, this may happen. If you are sure it is, test it with an old filter. If water still does not come out, it is probably the problem of the water valve leading to the refrigerator. If water comes of the old filter and not the new one, this often happens on Crystala Filters 1 and Crystala Filters 5 as the water outlet is broken or blocked. In this case, contact customer service for a replacement.
Dirty Water or Weird Taste & OdorAfter replacing your filter, you may notice cloudy water coming out. They are actually activated carbon blocks that are filtered out. For example, you can see the picture below, water enters an inner chamber of the filter and is then filtered through the carbon and comes out clean on the other side. Sometimes, the filter may be jostled around, causing some particles of the carbon to be knocked loose. They are not hurtful but if you prefer not to drink it, you can flush your refrigerator water filter for about 5 minutes. Likewise, if you drink your refrigerator water without flushing it for a few minutes, you might also taste a weird smell from the water. They are not health concerns, too.
Noisy/Clunking SoundIf your refrigerator begins to make a noisy sound after the installation of a new filter, the filter, filter housing or water inlet valve could be the culprit. You can first try to flush water, eliminating bubbles. If this doesn’t work, check the water inlet valve. If the noise does not seem to come from the valve, check the filter housing.
Water Flow is IrregularIf this happens, there is likely still air in the lines. Press down the dispenser lever for 2 minutes until the water starts to flow freely. If you want to know other problems that we haven’t mentioned, feel free to leave them in the comments below and we will answer you ASAP. If you have your own special troubleshooting advice, please let us know as well!